By leaving your device with IT Star (“we”, “us”) for repair, you (“the customer”) agree to these terms. They govern all repairs, product sales and interactions with IT Star, Kiosk, Galway Shopping Centre, Headford Rd, Galway, H91 XR23.
We may update these terms at any time; continued use means acceptance of the current version.
While we take every care, IT Star is not liable for:
We always inform you of any complications before proceeding.
IT Star is not responsible for pre-existing damage present before the device was brought in, including internal damage, triggered water indicators, bent frames or corroded components. Any issues found at drop-off are documented and discussed with you.
It is the customer’s responsibility to back up all data before submitting a device for repair. IT Star is not liable for any data loss. We will not access, copy or share personal data beyond what is needed to complete and test the repair, and any factory reset is done only with your consent.
This warranty does not affect your statutory rights under Irish consumer law.
Payment is due on collection of the device or purchase of a product. We accept cash and card.
Devices must be collected within 30 days of notification. After this we may charge storage; devices left over 90 days may be recycled to cover costs. We make reasonable efforts to contact you first.
Products are sold under Irish consumer law. Second-hand devices are sold as tested and graded. Returns on pre-owned products may be accepted at our discretion within 7 days, if returned in the same condition. We may refuse a return where a device shows damage, tampering or misuse.